Our client was facing a biggest challenge in planning funds due to scattered data and the time it takes to collate it all to give the required reports. Finance team was spending around 80% of their time in reconciliation and collation of data from different channels. Hence, the management was looking for a solution, which would throw reports in time to facilitate their decisions and also improve operational efficiency and accuracy.
Placing our clients customer at the core of all operations, we have re-engineered their processes to improve overall customer experience through our robust, comprehensive and highly interactive end-to-end system to manage the complete loan cycle. They would now be able to leverage our system to digitally document customer data, easing KYC process, conducting automated transaction analysis, detecting frauds, executing agreements, setting up repayment mandates, generate day-to-day MIS reports, generate financial reports etc. leaving the management to focus more on the core operations like – New customer acquisition, collection analytics, and up-sell/cross-sell for the existing customer base.
Overall, the client was able to see considerable decrease in the operating cost and scientific reports to their efficient fund planning.