The customer team of our client was having following challenges while handling support requests-
Quipersoft transformed the whole customer interaction process by mapping, designing, and deploying digital interactions and automation. Quipersoft was able to create impact at individual levels-
Admin Level : Allocating mails by user became much faster and easier; Auto allocation of existing mails saved a lot of time. The graphical representation of emails handled by segment helped in equal allocation of mails by user.
User Level : Personalized intuitive email box helped user to easily focus on priority items and complete his to-dos activities with ease and stress-free. This in-turn increased the turn around time significantly.
Customer Level : Quick response and delighted customer experience.